Role: Front of House Manager
Overview
Responsible to: Head of Commercial Operations
Responsible for: Ushers, bar staff, event staff
Key Relationships: Bar & Events Manager, Building & Facilities Manager
Salary: xxx
Contract: xxxx
Purpose of the role
The Front of House Manager is responsible for leading all aspects of front of house operations. This includes customer welcome, staffing, and delivering events and hires. As a point of contact for all public users of the building, you’ll establish the standards and expectations of our welcome and be an important ambassador for our values. You’ll support and develop the front of house team to deliver a great customer journey, focusing on driving revenue and creating an inviting space for all
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building will present new opportunities including a new bar/café. This is an exciting opportunity to join the team ahead in the planning of the reopening. You will have the chance to establish the systems, processes, policies, recruitment and training to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Applying for the role
Job description
This description includes the detailed responsibilities, person specification and terms and conditions of the role.
Recruitment pack
This pack provides information about the Citz, and what you can gain from working with us.
How to Apply
To apply, please send us a copy of your CV and a cover letter of no more than 2 A4 pages and complete the online Equal Opportunities Monitoring Form
Please send your CV and cover letter by email to: recruitment@citz.co.uk.
- Deadline for applications: XXXX
- Interviews from XXXX
More information can be found in the full job description.
For an informal chat about the role prior to applying, get in touch with recruitment@citz.co.uk. If you need an alternative way to make your application, you can email recruitment@citz.co.uk to discuss a suitable format.
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